Terms of service

1. The service

KadoFlow is a platform that helps companies track occasions for their staff and business relations, receive AI-generated gift suggestions and card texts, and order gifts from partner suppliers. Gifts are fulfilled by the supplier the order is placed with; we operate the marketplace and the software.

2. Accounts

You need an account to use the platform. You are responsible for keeping your credentials safe and for the data your team enters. You confirm you are entitled to share the relation data you upload (staff and business contacts) with us for the purpose of gifting.

3. Plans and payment

The Free plan is €0. The Plus plan is €99 per month, cancellable monthly, with no setup fee. Both plans include unlimited HR users. Gift orders are charged per order at the listed price plus the applicable transaction fee (halved on Plus).

4. Approval and fulfilment

No gift is ordered and no card is sent without a customer approval in the platform. Once approved, orders are passed to the partner supplier for fulfilment; delivery timing is the supplier’s responsibility. Out-of-stock items may be substituted with an equivalent in-budget alternative, visibly marked in the order.

5. Partner suppliers

Suppliers apply via the partner registration, are reviewed before activation, and manage their own catalog, stock and pricing. Products are reviewed before they become visible to customers. Suppliers receive only the data needed to fulfil an order.

6. Acceptable use

The platform may not be used to send unsolicited bulk messages, to store data about people without a legitimate business relationship, or for anything unlawful. We may suspend accounts that break this.

7. Liability

We provide the platform with care but without warranty of uninterrupted availability. Our liability is limited to the subscription fees paid in the twelve months before the claim, except where mandatory law provides otherwise.

8. Governing law

These terms are governed by Dutch law. Disputes go to the competent court in the Netherlands. We may update these terms; material changes are announced to customers in advance.

Questions? Write to mike@mediya.nl.